Terms of Service

These Terms of Service govern your use of Trust Your Mark. By starting a trial, submitting the onboarding form, or paying for a plan, you agree to them. Please read the approval and billing sections closely — they describe exactly how your content gets published and when your card is charged.

1. Who we are

Trust Your Mark (“Trust Your Mark,” “we,” “us,” or “our”) is a marketing service operated as a sole proprietorship by Nikki Markoff, based in Dayton, Ohio, United States. You can reach us any time at nikki@trustyourmark.com.

“You” means the business that subscribes to the service, and any person you authorize to act on its behalf — including anyone you allow to approve content.

2. What the service includes

Trust Your Mark produces marketing content for your business using artificial intelligence, submits it to you for review, and — once you approve it — publishes and measures it. Depending on the plan you choose, the service may include short-form video production, captions and voiceover, scheduling and publishing to social platforms, email campaigns, performance reporting, and optional paid advertising management.

The specific monthly volumes, platforms, and features attached to each plan are the ones listed on our pricing page at the time you subscribe. We may improve or adjust how features work over time, but we will not reduce the core volume of your plan without telling you first.

Trust Your Mark is a service, not software you license. There is no minimum term and no contract beyond these terms.

3. Your approval is required before anything publishes

For each batch of content we produce, we send you a private approval link. On that page you can approve each item, request changes, or pause it. Items you do not approve are not published. If you never respond, nothing is published — your content simply waits.

What this means in practice:

• Approval is per item, not per batch. Approving one video does not approve the others.
• Requesting changes sends the item back to us for revision. You will see the revised version before it can publish.
• Pausing an item holds it indefinitely. You can revive it later or leave it unused.
• Anyone you give the approval link to can approve on your behalf. Treat the link as you would a key to your accounts, and tell us if you need it reissued.

Once you approve an item, you are authorizing us to publish it to the accounts and platforms associated with your plan. Approval is the point at which responsibility for the public content passes to you, because you have seen it and chosen it.

The one exception: if you explicitly ask us in writing to publish something immediately without going through the approval page, we will honor that request for that specific item. We will never assume it.

4. Your responsibilities

To deliver the service, we rely on you for a few things:

• Accurate information. The business details, offers, hours, pricing, and claims you give us during onboarding are what we build content from. We do not independently verify them.
• Rights to what you give us. If you send us photos, footage, logos, music, or copy, you confirm you have the right to use it and to let us use it for your marketing.
• Account access. Where you connect social or ad accounts, you confirm you are authorized to do so and that you will keep those accounts in good standing with the platform.
• Review. You are responsible for reviewing content before approving it. This includes checking that claims about your business are accurate and that any regulated language meets the rules of your industry.
• Legal compliance in your field. Some industries — health, legal, financial, cannabis, firearms, alcohol, and others — have advertising rules we may not know. If your business is regulated, you must tell us and you remain responsible for compliance.

5. Who owns the content

You own the marketing content we deliver to you. On payment for the billing period in which it was produced, all right, title, and interest in the finished videos, captions, email copy, and images we create for your business belong to you. You may keep using them after you cancel, including on other platforms and in other campaigns.

You also keep ownership of everything you gave us — your brand, footage, logos, customer lists, and business information.

We keep ownership of our own systems: our prompts, workflows, templates, tooling, and the underlying methods we use to produce content. We may also use anonymous, aggregated performance data (for example, that a certain hook style performed well across clients) to improve the service, in a form that does not identify you.

We would like to show your results as a case study, and we will ask you first. We will not use your name, logo, or content in our own marketing without your written permission.

6. How AI is used

Content is generated using artificial intelligence, including AI video generation, AI voiceover, and AI-assisted copywriting. We want you to understand what that means honestly:

• AI output is probabilistic. It can be imperfect, occasionally strange, and sometimes wrong. We review output before sending it to you, and you review it again before it publishes. That double check is the reason the approval gate exists.
• AI-generated voices are synthetic. They are not recordings of a real person, and we do not clone a specific individual's voice without that person's written consent.
• AI may produce content that resembles other content. We do not guarantee that generated output is unique, and you should tell us if you spot something that looks like it belongs to someone else.
• AI does not fact-check. Any factual claim about your business in a video came from the information you provided or from our reading of it. You are the one who confirms it is true when you approve.

Some platforms require AI-generated content to be labeled as such. Where a platform requires that disclosure, we will apply it.

7. Third-party platforms

Publishing, email delivery, payments, and advertising all depend on companies we do not control — including Instagram, TikTok, YouTube, Facebook, Google, Stripe, and our email provider. Their rules, pricing, APIs, and availability can change without notice.

We are not responsible for a platform rejecting, removing, restricting, limiting the reach of, or suspending your content or accounts. If a platform takes action against your account, we will help you understand what happened and adjust, but the platform's decision is theirs. You remain bound by each platform's own terms of service.

8. Paid advertising

Ad management is an optional add-on. If you use it:

• Your advertising budget is paid by you directly to the ad platform. It is not part of your Trust Your Mark subscription, and we do not mark it up.
• Our add-on fee covers the work of building, running, and optimizing campaigns. It is charged immediately when added and is not included in the free trial.
• You keep ownership of your ad accounts, pixels, audiences, and data, including after you cancel.
• Advertising results vary. We do not guarantee any level of return, cost per result, or sales.

9. Trial, billing, and cancellation

Free trial

Every plan starts with a 14-day free trial. You provide a payment method when you sign up so service is not interrupted, but no charge is made during the trial. Your first charge occurs when the trial ends. If you cancel at any point before the trial ends, you are never charged. One trial per business.

Ad management add-ons are billed immediately when added and are not covered by the trial.

Recurring charges

After the trial, your plan renews automatically — monthly or annually, depending on which you chose — until you cancel. Prices are in US dollars. Annual plans are billed once for the year at a discount to the monthly rate.

Payments are processed by Stripe. We do not receive or store your full card number. By subscribing, you authorize us to charge your payment method on each renewal.

Failed payments

If a charge fails, we will retry and contact you. If payment remains unresolved, we may pause production and publishing until it is settled. We will not delete your content for a failed payment.

Plan changes

You can upgrade or downgrade at any time. Changes take effect on your next billing cycle.

Price changes

We may change our prices, but not silently. If your price changes, we will give you at least 30 days' notice by email before it applies to you, and you may cancel before it takes effect. Founding-client discounts apply for the period stated when you signed up.

Cancellation

You may cancel at any time, with no contract, no notice period, and no cancellation fee. When you cancel, you keep access and service through the end of the billing period you have already paid for, and you are not billed again. Scheduled-but-unpublished content is not published after your service period ends unless you ask us to publish it.

Refunds are covered separately in our Refund Policy, which forms part of these terms.

10. Acceptable use

You agree not to use Trust Your Mark to create or publish content that is illegal, fraudulent, or deceptive; that harasses, threatens, or defames anyone; that infringes someone else's copyright or trademark; that impersonates a real person or business; that promotes hate or violence; or that violates the rules of the platform it is published to.

We also will not produce sexually explicit content, content aimed at children, political advertising, or content for businesses we reasonably believe to be deceptive. We may decline any specific request that conflicts with this section, and we will tell you why.

11. Service availability

We aim to deliver your plan's content volume every month and to keep your dashboard and approval pages available. We do not promise uninterrupted service. Production schedules can be affected by AI provider outages, platform changes, or your own response time on approvals.

If we fall materially short of your plan's volume in a given month for reasons within our control, tell us — we will make it up in the following month or credit you, at your choice.

12. Disclaimers and limits on liability

We provide the service with real care, but we cannot promise business outcomes. We do not guarantee any particular number of views, followers, leads, sales, revenue, or return on investment. Marketing results depend on your offer, your market, your pricing, platform algorithms, and factors none of us control. Anyone who guarantees you specific marketing results is not being straight with you.

Except as expressly stated in these terms, the service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.

Our total liability to you for any claim relating to the service is limited to the amount you paid us in the three months immediately before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, willful misconduct, or death or personal injury caused by negligence.

You agree to indemnify us against third-party claims arising from content you approved for publication, from information you gave us that turned out to be inaccurate, from material you provided that you did not have the rights to, or from your violation of these terms or of a platform's rules.

13. Suspension and termination

You may stop using the service at any time by cancelling. We may suspend or end your service if you materially breach these terms, if payment remains unresolved after notice, if your use exposes us to legal risk, or if we can no longer lawfully provide the service. Except in cases of serious or illegal misuse, we will give you notice and a reasonable chance to fix the problem first.

If we end your service without cause, we will refund the unused portion of what you have paid. On termination, we will give you a reasonable opportunity to download your content and data, and the sections on ownership, liability, and governing law continue to apply.

14. Changes to these terms

We may update these terms as the service develops. If a change materially affects your rights, we will email you at least 30 days before it takes effect, and continuing to use the service after that date means you accept the new terms. If you do not accept them, you may cancel before they apply. Minor clarifications take effect when posted, with the effective date at the top updated.

15. Governing law

These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Montgomery County, Ohio, and both parties consent to that venue. Before filing anything, we ask that you email us and give us 30 days to try to resolve it directly — most problems are faster to fix that way.

If any provision of these terms is found unenforceable, the rest remains in effect. These terms, together with our Privacy Policy and Refund Policy, are the entire agreement between us regarding the service.

16. Contact

Trust Your Mark
Dayton, Ohio, United States
nikki@trustyourmark.com